For British Airways NDC Technical support, partners can raise a ticket via our NDC Helpdesk. Here, you can report technical issues, register to access NDC API services and get help with general questions about NDC functionality. If you’re an agent connecting via an aggregator, please go to your aggregator first, NOT the Helpdesk. If you’re an agent that connects directly, then raise a support ticket via our NDC Helpdesk.
For our partners who have not yet implemented NDC-enabled post-sale servicing functionality, the following options should be considered:
For the types of changes mentioned below, your first option for servicing an NDC booking should be the IAG Booking Portal. If you have not already registered and would like to, please register here.
The UK NDC contact centre can be reached on: 0203 564 4897. Calls to this number are charged at your standard network rate.
Their opening hours are:
Monday-Friday: 08:00-18:30 (local time)
Saturday-Sunday: 09:00-14:00 (local time)
For any of our other NDC contact centres, agents are advised to contact their local Trade Support number which can be found here.
For technical support with the IAG Booking Portal, please send your request via email to:
support-IAG@JRTechnologies.com or, for more urgent technical assistance, please call +30 282 100 8701.
The call centre opening hours are:
Monday-Friday (excluding UK Bank Holidays) from 07:00-23:00 LT Greece.
For fare support, NDC agents and partners can raise a ticket via our NDC Helpdesk. Here, you can report technical issues, register to access NDC API services and get help with general questions about NDC functionality. Please note, if it’s a general fares query not related to NDC agents must raise a query online via the Travel Trade forms.