1. Where should I go for NDC technical support?

For British Airways NDC Technical support, partners can raise a ticket via our NDC Helpdesk. Here, you can report technical issues, register to access NDC API services and get help with general questions about NDC functionality. If you’re an agent connecting via an aggregator, please go to your aggregator first, NOT the Helpdesk. If you’re an agent that connects directly, then raise a support ticket via our NDC Helpdesk.

2. How do I contact Trade Support for help servicing my NDC bookings?

For our partners who have not yet implemented NDC-enabled post-sale servicing functionality, the following options should be considered:

IAG Booking Portal

For the types of changes mentioned below, your first option for servicing an NDC booking should be the IAG Booking Portal. If you have not already registered and would like to, please register here.

  • Change an itinerary as per fare rules, e.g. change date, time and airports (when within the same city)
  • Upgrade to a higher cabin
  • Add frequent traveller numbers for each customer, including Exec Club, oneworld and OnBusiness
  • Add additional passenger information, e.g. contact details, APIS, etc.
  • Quote refund amount and cancel booking
  • Select a seat (including free seating where eligible)
  • Cancel or change a seat
  • Add a meal
  • Request special assistance
  • Add or remove excess baggage

 

British Airways Trade Support

The UK NDC contact centre can be reached on: 0203 564 4897. Calls to this number are charged at your standard network rate.

IMPORTANT As a temporary measure due to shutdown constraints our revised opening hours are:

Monday-Friday: 08:00-18:30 (UK time)
(Please only call for flights departing within 72 hours)

For any of our other NDC contact centres, agents are advised to contact their local Trade Support number which can be found here.

3. Where should I go for IAG Booking Portal technical support?

For technical support with the IAG Booking Portal, please send your request via email to:
support-IAG@JRTechnologies.com or, for more urgent technical assistance, please call +30 282 100 8701.

The call centre opening hours are:
Monday-Friday (excluding UK Bank Holidays) from 07:00-23:00 LT Greece.

4. Where to go for fare support?

For fare support, NDC agents and partners can raise a ticket via our NDC Helpdesk. Here, you can report technical issues, register to access NDC API services and get help with general questions about NDC functionality. Please note, if it’s a general fares query not related to NDC agents must raise a query online via the Travel Trade forms.