Last Updated: 28-04-20
Servicing options may vary for bookings made via NDC - please see FAQs below:
Service the booking in NDC
NDC has a solution where British Airways have added dynamic waiver codes to the bookings behind the scenes, which enables the reshopping to proceed without change fees being applied, and agents can do this themselves.
However,
a. Customer will still have to pay the difference in fare
b. For your information change fee in NDC will show as 0.
Service the booking via Call Centre
N/A
Service the booking via an alternative offline process
N/A
Service the booking in NDC
N/A
Service the booking via Call Centre
N/A
Service the booking via an alternative offline process
a. The value of the original ticket number can be used as full or part payment towards a future booking
b. The passenger and/or the agent needs to keep their ticket number safe for the value to be transferred to a new booking/PNR in the future
c. To initiate this, the agent must complete this
webform
.
Service the booking in NDC
N/A
Service the booking via Call Centre
N/A
Service the booking via an alternative offline process
Please complete the webform for any impacted bookings.
Service the booking in NDC
N/A
Service the booking via Call Centre
The agent must call the Global Call Centre.
Service the booking via an alternative offline process
N/A
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