Last Updated: 19-01-22
 

Servicing features are now mandatory

Servicing development is the first mandatory flow we are adding to the list of features required to go live. Partners are asked  to provide British Airways a roadmap of this development / certification plan by the end of  February 2022 and to develop to these features by the end of June 2022.  We accept various formats of roadmap, please find inspiration here. You can submit your roadmap  here. This will give our partners time to test the feature and prepare to develop for the Live environment. Please view the table below for details on which features/ use cases will need to be developed/completed by a service provider or by a direct connect ( table at the bottom ).

You will need to demonstrate the full suite of your servicing capability (in the table below), even if you already have the servicing capability. 
 

Why is Servicing development important?

By developing servicing customers will be able to process any changes online and not rely on offline processes. This will improve partners' customer proposition and ensure customers are self-sufficient. 

 Please note:  If those requirements are not met, your NDC access will be removed.
 

Will you need to re-certify?

For the mandatory servicing features, all partners are required to re-certify their servicing capability.
 

What steps do you need to complete?

All direct connect agents will need to complete the Travel Agents Servicing Certification.
All service providers will need to complete the Service provider Servicing Certification.

You can find the guidelines on how to submit your evidence here.

 

Are you a service provider?

If you are a service provider you can find the full list of mandatory servicing features below:

Please complete the Use Cases  here to demonstrate these capabilities.

 

Feature Specific Certification - Service Provider
Payments Debit Cards
Credit Cards
Lodge Cards
IATA BSP Special Cash
 
YES
3D Secure 1.0 (AI) / 2.0 (SI) YES
eVouchers NO
Retrieve orders Retrieve Booking based on Order reference
(OrderRetrieve API)
YES
Cancel & Refund an order Voluntary Cancel and Refund of a booking
- Cancel and Refund bookings (up to 6 OD)
- Cancel a held bookings (up to 6 OD)
YES
Voluntary cancel previously purchased extras YES
Voluntary issuance instead of cash refund NO
Make changes to an order Voluntary itinerary changes for ticketed bookings YES
Voluntary itinerary changes for un-ticketed bookings NO
Change / Add passenger details  Addition of APIS information NO
Modification of contact and FQTV details NO
Name correction of maximum 3 characters YES
Add extras to an order Service assistance  YES
Add seats to a booking:
- Free or paid seat reservation for British Airways mainline flights
actioned via BA.com (card only)
- Ability to hold a seat for 24hours
- Change seats for British Airways mainline flights
YES
Purchase additional bags
- Purchase additional hold baggage allowance for British Airways Mainline 
flights (10 bags per passenger per OD) actioned via BA.com
YES
Add special meals or paid meals
- Add free special meals for all BA mainline flights
- Purchase paid meals for LHR departing long-haul flights
YES
Disruption Handling Involuntary Changes
- Notification for ticketed bookings (Schedule Change / Cancellation/ Rebooking)
- Un-flown / Part flown journeys
- BA Prime Flights
- Accept change
- Change Booking (up to 2 OD)
- Cancel and Refund (up to 6 OD)
YES
Split an order Split a ticketed or un-ticketed order YES
Waivers and Favours  Refund Fee, Full Refund, Change Fee, TTL, Extension for eligible agents NO

 

Are you a direct connect?

If you are a leisure travel agent or TMC you can find the full list of mandatory servicing features below:

Please complete the Use Cases here to demonstrate these capabilities.
 

Feature Specific Certification - Direct Connect
Payments Debit Cards
Credit Cards
Lodge Cards
IATA BSP Special Cash
 
YES
3D Secure 1.0 (AI) / 2.0 (SI) YES
eVouchers NO
Retrieve orders Retrieve Booking based on Order reference
(OrderRetrieve API)
YES
Cancel & Refund an order Voluntary Cancel and Refund of a booking
- Cancel and Refund bookings (up to 6 OD)
- Cancel a held bookings (up to 6 OD)
YES
Voluntary cancel previously purchased extras YES
Voluntary issuance instead of cash refund NO
Make changes to an order Voluntary itinerary changes for ticketed bookings YES
Voluntary itinerary changes for un-ticketed bookings NO
Change / Add passenger details  Addition of APIS information NO
Modification of contact and FQTV details NO
Name correction of maximum 3 characters YES
Add extras to an order Service assistance  NO
Add seats to a booking:
- Free or paid seat reservation for British Airways mainline flights
actioned via BA.com (card only)
- Ability to hold a seat for 24hours
- Change seats for British Airways mainline flights
NO
Purchase additional bags
- Purchase additional hold baggage allowance for British Airways Mainline 
flights (10 bags per passenger per OD) actioned via BA.com
NO
Add special meals or paid meals
- Add free special meals for all BA mainline flights
- Purchase paid meals for LHR departing long-haul flights
NO
Disruption Handling Involuntary Changes
- Notification for ticketed bookings (Schedule Change / Cancellation/ Rebooking)
- Un-flown / Part flown journeys
- BA Prime Flights
- Accept change
- Change Booking (up to 2 OD)
- Cancel and Refund (up to 6 OD)
YES
Split an order Split a ticketed or un-ticketed order NO
Waivers and Favours  Refund Fee, Full Refund, Change Fee, TTL, Extension for eligible agents NO

Working on it ...