Last Updated: 02 September 2021

Starting 01 October 2021, British Airways will introduce the following modification in our ADM policy regarding excessive churning: Agents that engage in excessive churning practice will be subject to an ADM.

Churning refers to repeated cancellation and rebooking of the same itinerary for the same passenger independent of the class and PNR to circumvent or extend ticketing time limits, hold inventory, and/or find a lower booking class.

A maximum of 4 rebookings are permitted, any additional rebooked and canceled segments will be considered excessive churning.

The ADM amount will be GBP 5.00 (or equivalent in local billing currency) per passenger/per segment.

You can access the ADM policy here .

This is the ADM policy for US agents only.


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