Here are some of the questions we've received about the IAG Booking Portals. If there is a question you need answered that you can't find here, please either contact
This is an ongoing piece of work and will be continuously updated as questions come in.
Currently you must select the fare product you want to shop for at the initial shopping step. This will return you only fare products in that category.
Some fare products are currently filed under ADT, which is a shared passenger type code (PTC). This means those fares cannot be explicitly searched for. We are working to separate these into individual unique PTCs so that they can be correctly shopped for.
More content coming soon.
We don't allow non-IATAs or Go-Lite in the portal, only with exceptions. They can service non-IATA bookings on .com as XB, but they don't actually need to enter any non-IATA number to access the booking.
More content coming soon.
Yes. They can service held bookings and ticketed bookings, but not part flown. They can perform a name change, itinerary change, add a disability SSR, add ancillaries and contact info change. They can also refund to voucher but not redeem vouchers.
No. All agents registered with the Portal will automatically be enrolled to receive disruption notifications in the Portal, even for bookings that were not created in the Portal.
They need to use the IATA that is present in the PNR in order to retrieve it. If that agent does not own that IATA number it won't let them retrieve it.
Multiple IATA at registration, or if they are already registered then they can contact Lime and Lime can add in the new IATAs that agent wants.
Yes for now. Please contact JRT or the NDC Helpdesk, providing the IATA numbers you wish to add to your account.
We currently have an issue with Go-Lite agents and EasyPay that our team is working to resolve. Once finished, we are aiming to implement EasyPay.
Three: English, Spanish and French.
You have 6 attempts before your account is locked. Afterwards you will require assitance from the support team to unlock your account.
This is a system called two factor authentication, or 2FA. It is an additional security measure to ensure fraud prevention on the platform. This check is performed at login once every 30 days, or on certain activities within the Portal such as changing another users account permissions, or creating a new admin. This code will be emailed to your email address. Simply copy and paste the code from your email into the 2FA window.
If your account has not been locked from failed login attempts, you can simply click the “Forgot Password?” button. This will email you a link to create a new password. If your account has been locked from repeated failed login attempts, you will need to contact support . Alternately you can contact your local portal administrator to change your password for you.