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NDC Credit Voucher Issuance

Your Details

Contact Name *
Contact eMail *
Contact Phone *

Invalid Phone Number

Agency Details

Agency Name *

Booking Details

Airline PNR *
Invalid PNR must be 6 Characters
Lead Passenger LastName *
Original Booking Date *
No Applicable Voucher Policy applies for the booking date entered
Outbound Travel Date *
Invalid Date
Please note, our current policy applies for Voucher Issue where :
• Existing bookings ticketed before 3rd March 2020, for travel commencing up to and including 28th February 2021
• New ticketed bookings made from 3rd March 2020 onwards for future travel date until 30 September 2023
Please contact the call centre if either the travel date is within 72 hours or past travel has been disrupted and you wish to request credit

Call NDC trade support

The UK NDC contact centre can be reached on:

+44 (0) 203 564 4897

Calls to this number are charged at your standard network rate.

Monday-Sunday: 24 hrs a day 7 days a week
(Please only call for flights departing within 72 hours.)
Lines are closed on UK Public holidays

Outside UK NDC Contact Centres

Terms & Conditions

Book with Confidence & Flexibility for existing bookings.
We fully understand that many of our joint customers may want to change their travel plans given the evolving situation, so we have put a number of measures in place so that they can Book with Confidence on British Airways.

As part of our Book with Confidence & Flexibility for existing bookings policy, this webform is for NDC credit voucher issuance of British Airways 125 tickets.

For full details of the policy please CLICK HERE or navigate to the relevant NDC Trade Support pages on

Within the policy, the NDC credit voucher option provides the ability to retain the unused value of a valid ticket towards future travel as a credit.

New travel must be completed
(outbound & inbound) by 30th September 2023.
  • The total value is carried forward. This includes the fare, taxes, fees & charges which appear on the original ticket.
  • By opting for ‘credit’ you are forfeiting the T&Cs of the original ticket and are accepting a new offer as ‘credit’ for future travel which is non-refundable.
  • Confirmation of opting for ‘credit’ applies once this COVID webform is completed.
  • The customer must retain their ticket number and quote this when they are ready to make a new booking.
  • Any associated pre-paid bags and meals (ancillaries) will be refunded to the original form of payment. For pre-paid seats the original value will remain associated to the booking. Seats must be re-booked for the new flights. Additional collection maybe required depending on new seat category

To submit your request, complete this webform and you will first receive an email confirming your submission and then within 48 working hours hrs another email confirming if a voucher has been issued.

We are aware that our NDC Credit Voucher confirmation emails are currently quoting an incorrect validity (completion of new travel by Apr 2022 rather than September 2023). Whilst we don’t currently have a date for a fix please be aware that the validity on the eVoucher itself is correct and will be validated correctly when redeemed both via the NDC API’s or offline via NDC Trade Support.

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