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NDC Credit Voucher Redemption

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NDC Credit Voucher Redemption


Your Details

Contact Name *
Contact eMail *
Contact Phone *

Invalid Phone Number

Agency Details

Agency Name *
IATA *

Credit Voucher Details

Credit Voucher Ref (Ticket numbers) *
Invalid Ticket Number must be 10 digits
Ticket Numbers
New PNR *
Invalid PNR must be 6 Characters
Please ensure you have entered mandatory secure flight passenger data (SFPD)

Call NDC trade support

The UK NDC contact centre can be reached on:

+44 (0) 203 564 4897

Calls to this number are charged at your standard network rate.

Monday-Sunday: 24 hrs a day 7 days a week
(Please only call for flights departing within 72 hours.)
Lines are closed on UK Public holidays


Outside UK NDC Contact Centres



Terms & Conditions

As part of our Book with Confidence & Flexibility for existing bookings policy, this webform is for credit voucher redemption on British Airways 125 tickets.

DO NOT USE THIS FORM:
  • If the departure date is within 72 hrs.
  • When booking requires same day ticketing.
  • When an Additional collection is required which is to be paid via credit card.
For all the above scenarios, the NDC agent will need to create a new un-ticketed booking via NDC APIs. (This can be done by following the normal booking flow without providing any form of payment in the OrderCreate API).

For all other credit voucher requests, complete this form and ensure it is submitted the same day the booking is made, to enable us to complete the ticketing within the time limit.

British Airways cannot be held responsible for bookings that cancel due to inaccurate information or late submission of this form.

The following requirements must be followed:
  • The NDC agent must create a new un-ticketed booking via NDC APIs (This can be done by following the normal booking flow without providing any form of payment in the OrderCreate API).
  • Traveller name on the new PNR and the original ticket must be the same unless you are applying our name change policy for a Corporate or On Business traveller.
  • Flight dates must be correctly booked as per the Book with Confidence policy.
  • Agent must provide Date of Birth and Gender for all passengers in the booking if one of the segments contains the secure flight indicator in the OfferPrice API response. These are usually flight that overfly the US or Canada.
British Airways will re-issue the ticket within 48hrs, and generate a notification via email, along with notification if a any residual amount has been which will be issued onto an EMD. The residual value EMD is non-refundable and valid until 30 April 2022. The residual value EMD can only be used for payment towards air transportation which must be completed by 30 April 2022. The residual value EMD is not valid for payment towards any ancillary service.

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