British Airways aim is to offer world class order management capabilities that delight our customers and meet their expectations.

On the following tabs we are providing a functional overview about the core categories of British Airways NDC Order Management: 
 

• Payment for Held Bookings
• Adding optional services to an order
• Retrieving Orders
• Cancel and Refund
• Changes to an Order
• Amending personal preferences and contact details

 

The following APIs are needed to offer the full NDC Order Management experience: 
 

British Airways - Order Management APIs:

 

• OrderRetrieve – allows users to retrieve and view details of existing bookings
• OrderChange – processes and confirms requested booking changes
• OrderReshop – Returns refund quote prior to booking cancellation, requotes a held booking with the latest fares and taxes and allows flight search and final quote for changing itinerary of a booking
• OrderCancel – cancels a booking and triggers refund process if applicable
• ServiceList – returns optional services with prices available; special meals, add Executive Club card number, book special assistance and other services
• SeatAvailability – allows users to access a priced seat map (seat selection)

As British Airways implements new products and features through NDC, this section will be updated. British Airways will keep its users informed of any significant changes to our Order Management capabilities.