British Airways aim is to offer world class disruption handling capabilities that delight our customers and meet their expectations.
On the following tabs we are providing a functional overview about the core categories of British Airways NDC Disruption Handling:
British Airways offers its customers the option to purchase flights up to 365 days in advance of the travel date. Within this period many things can happen commercially and operationally that result in involuntary changes to a customer booking. e.g. the commercial planning of a seasonal schedule has not been finalised, British Airways may not operate a flight for the full-season or decides to use a different aircraft than originally planned. Involuntary changes may also result from a disruption of service due to bad weather conditions, strikes, technical problems or security issues.
Most disruption events fit in the following 4 main categories of disruption scenarios.