Error Responses -
Technical Documentation

OrderCreate Error/Ineligibility Checks

PADIS Error Code PADIS Error Text                    
327 Invalid segment data in itinerary
330 Invalid loading type
112 Requestor Identification Required
132 Exceeds Maximum Number of Segments
158 No Action Taken - Simultaneous Changes to the Same Passenger Record
190 Invalid Processing Indicator
193 API pax data required
252 Invalid Flight Number in Advance Seat Request
272 Number of Seats Requested Does Not Equal the Number in Party
288 Unable to Satisfy,Need Confirmed Flight Status
289 Unable to Retrieve PNR,Database Error
294 Invalid Format
304 System Temporarily unavailable
310 Ticket arrangement data missing
313 Name element data missing
314 Name element data invalid
316 Contact element (phone and/or address) missing
317 Contact element (phone and/or address) invalid
361 PNR is secured
368 Not authorized
381 Record locator required
401 Ticket/document number not found
404 No Service Between Requested Cities/Airports
418 Flight has Departed
424 Card number does not match with name for FQTV
461 Ineligible for Requested Action -Group PNR not allowed
466 Form of payment missing or invalid for ticket/document
467 Flight segment not found in carrier's PNR
474 Cannot find passenger details
484 The requested flight details are not associated with this PNR
485 Cannot find baggage item details
486 Unknown
490 Unable to retrieve offer
492 Invalid passenger selection
495 Order not created
496 No offers
61 Invalid system update association/disassociation
708 Incorrect credit card information
70I Unable to find fare for mixed passenger type code/fare type
717 Missing and/or invalid travel agent and/or system identification
71P Taxes for booked itinerary/country not in tariff database
727 Invalid amount
72G Invalid point of sale option
73 Invalid age for PTC
74W Electronic paper ticket record not found
75G Agency not authorized to sell this fare
75K Check travel day/time
75P Check Surcharges
75V Base fare and total ticket/document amounts incorrect
764 Unable to process - system error
76H Unable to process requested option
78 Invalid or missing fare data
79 Form of payment missing or invalid for carrier fee
794 Invalid or missing fare calculation
902 Prior message being processed or already processed
911 Unable to process - system error
912 Incomplete message - data missing in query
913 Item/data not found or data not existing in processing host
727 Invalid amount
73Q Invalid/missing flight segment data

Book with Confidence - Issue Voucher

Background / EPIC Business Rule Validation / Warning PADIS code PADIS Short text API error/warning description
Accept e-Voucher as form of payment E-voucher number passed in the request need to be in the expected format (125-1234567890) Return error if the e-voucher number is not in the expected format 294 Invalid Format NDC_ORDERCREATE_9074 - Unable to process due to an invalid e-voucher number.
Accept e-Voucher as form of payment E-voucher number passed in the request need to exist Return error if the e-voucher number passed in the request doesn't exist 76H Unable to process requested option NDC_ORDERCREATE_9075 - Unable to process as the e-voucher number does not exist.
Accept e-Voucher as form of payment Last name provided in the request need to match with the actual last name present on the e-voucher. Return error if the last name provided in the request doesn't match with the actual last name present on the e-voucher. 153 Name Mismatch NDC_ORDERCREATE_9076 - Unable to process due to an e-voucher customer last name mismatch.
Accept e-Voucher as form of payment E-voucher passed in the request need to be within validity period Return error if e-voucher passed in the request is expired 76H Unable to process requested option NDC_ORDERCREATE_9077 - Unable to process as the requested e-voucher has expired.
Accept e-Voucher as form of payment Actual voucher value needs to be always greater than or equal to the value provided in the request Return error if actual voucher value is less than the value provided in the request 76H Unable to process requested option NDC_ORDERCREATE_9078 - Unable to process due to insufficient funds on the e-voucher.
Accept e-Voucher as form of payment Voucher currency passed in the request and the currency of the selected offer need to match. Return error if  voucher currency passed in the request is different from the currency of the selected offer 729 Invalid currency code NDC_ORDERCREATE_9079 - Unable to process due to an e-voucher and offer currency mismatch.
Accept e-Voucher as form of payment Actual voucher currency and the currency provided in the request need to match. Return error if actual voucher currency is different from the currency provided in the request 729 Invalid currency code NDC_ORDERCREATE_9080 - Unable to process due to incorrect e-voucher currency.
Accept e-Voucher as form of payment Accept only e-vouchers with open for use status as form of payment. Return error if voucher passed in the request is not in  'Open for use' status 76H Unable to process requested option NDC_ORDERCREATE_9081 - Unable to process as the e-voucher has already been redeemed.
Accept e-Voucher as form of payment Any technical issues during voucher redemption is to be handled with an appropriate error. Return error if voucher retrieval has failed due to technical issues. 911 Unable to process – system Error NDC_ORDERCREATE_9082 - Unable to retrieve the e-voucher details. Please contact the help desk or try again later.
Accept e-Voucher as form of payment All the passenger references need to be passed in the e-voucher payment section. Return error if all the passenger references are not provided in the Name element of the e-voucher payment section 912 Incomplete message – data missing in query NDC_ORDERCREATE_9083 - Unable to process. Please pass all the passenger references in the e-voucher payment section.
Accept e-Voucher as form of payment All the offer item ids are to be provided in the offers section within the e-voucher payment section Return error if all the offer item ids are not provided in the offers section within the e-voucher payment section 491 Invalid offer item selection NDC_ORDERCREATE_9041 - Please pass all the offer Item ids that are part of the requested offer.
Accept e-Voucher as form of payment Valid offer or response ID details are to be passed in the e-voucher section. Return error if offer or response ID details passed in the e-voucher section are incorrect. 76H Unable to process requested option NDC_ORDERCREATE_9040 - The requested offer no longer exists in our system.
Accept e-Voucher as form of payment Valid offer item ID details are to be passed in the e-voucher section. Return error if  offer item ID details passed in the e-voucher section are incorrect 490 Unable to retrieve offer NDC_ORDERCREATE_9046 - Unable to retrieve the requested offer. Please pass the correct offer details
Accept e-Voucher as form of payment More than one e-voucher redemption within the same order create request is not allowed. Return error if more than one e-voucher details are passed in the request 76H Unable to process requested option NDC_ORDERCREATE_9084 - Unable to process due to multiple e-vouchers.
Accept e-Voucher as form of payment E-voucher redeem value cannot be higher than the flight price Return error if e-voucher redeem value is higher than the flight price 727 Invalid amount NDC_ORDERCREATE_9090 - Unable to process. The e-voucher redeem value is greater than the flight price.
Accept e-Voucher as form of payment The sum of cash/card and e-voucher values is expected to be equal to the total order price (including ancillaries, if any) Return error if sum of cash/card and e-voucher value is not equal to the total order price (including ancillaries, if any) 727 Invalid amount NDC_ORDERCREATE_9052 - The total payment amount does not match with the total price stored in our system
Accept e-Voucher as form of payment Combination of cash and card payments are not allowed in a single request. Return error if both cash and card payments are passed in the same request. 759 Multiple forms of payment not allowed NDC_ORDERCREATE_9086 - Unable to process. The mix of cash and card payments is not allowed in a single request.
Accept e-Voucher as form of payment Part payments for a flight using e-voucher only allowed if the voucher total value is less than the flight price (maximum value of the e-voucher must be used for flights) Return error if part payments for a flight using e-voucher is attempted when voucher total value is greater than the flight price. 727 Invalid amount NDC_ORDERCREATE_9085 - Unable to process. Please use the maximum amount of e-voucher value for flights.
Accept e-Voucher as form of payment E-voucher number is mandatory element in OrderCreate request Return error if e-voucher number is not passed in the request 912 Incomplete message – data missing in query NDC_ORDERCREATE_9088 - Unable to process. Please pass e-voucher number.
Accept e-Voucher as form of payment E-voucher name is mandatory element in OrderCreate request Return error if e-voucher name is not passed in the request 313 Name element data missing NDC_ORDERCREATE_9087 - Unable to process. Please pass the e-voucher surname.
Accept e-Voucher as form of payment Offers section is mandatory element within e-voucher payment section in OrderCreate request. Return error if e-voucher offers section is not passed in the request 912 Incomplete message – data missing in query NDC_ORDERCREATE_9089 - Unable to process. Please pass the e-voucher offers.
Accept e-Voucher as form of payment Voucher owner’s email address is mandatory element in OrderCreate request Return error if e-voucher owner’s email address is not passed in the request 912 Incomplete message – data missing in query NDC_ORDERCREATE_9093 - Unable to process. Please provide the email address of the e-voucher owner.
Accept e-Voucher as form of payment Voucher owner’s email address passed in the request and the actual email address present on the voucher need to match. Return error if  voucher owner’s email address passed in the request is different from the actual email address present on the voucher. 76H Unable to process requested option NDC_ORDERCREATE_9094 - Unable to process due to an e-voucher email mismatch
Accept e-Voucher as form of payment Only one voucher owner’s email address is accepted. Return error if contact reference(s) containing more than one e-voucher owner’s email address are passed in the request 76H Unable to process requested option NDC_ORDERCREATE_9095 - Unable to process due to multiple e-voucher owner email addresses.
Accept e-Voucher as form of payment Vouchers issued for IATA bookings can only be redeemed by the same IATA agents. Return error if e-voucher issued by IATA agent is attempted for redemption by a different agent.  111 Invalid agent’s code NDC_ORDERCREATE_9096 - Unable to process due to e-voucher agent number mismatch.
Accept e-Voucher as form of payment Voucher issued for non-IATA bookings cannot be redeemed if voucher is not travelling and flight departs within 4 days. Return error if non-IATA voucher is attempted for redemption when voucher owner is not travelling and flight departure date is within 4 days. 76H Unable to process requested option NDC_ORDERCREATE_9098 - Unable to process. This e-voucher cannot be redeemed if the voucher owner is not travelling, and the flight is within 4 days.
Accept e-Voucher as form of payment E-voucher is temporarily locked after 3 consecutive unsuccessful attempts. Return error if e-voucher is temporarily locked due to 3 consecutive unsuccessful attempts. 76H Unable to process requested option NDC_ORDERCREATE_9097 - Unable to process. This e-voucher is temporarily locked due to too many invalid attempts.
Accept e-Voucher as form of payment If there is change in email address of the IATA agent, all the e-voucher correspondence is sent to e-voucher owner email address (which is old email id of the agent) Return warning if there is a difference between EMD voucher owner email address and agent email address provided in the OrderCreate request. 317 Contact Element (phone and/or address) invalid All the e-voucher correspondence will be sent to e-voucher owner email address.
Accept e-Voucher as form of payment Requests with duplicate passenger references in the e-voucher payment section are rejected. Return error if all the duplicate passenger references are provided in the Name element of the e-voucher payment section 314 Name element data invalid NDC_ORDERCREATE_9099 - Unable to process due to duplicate passenger references in the e-voucher payment section.
Accept e-Voucher as form of payment At the moment, only flight can be redeemed using e-voucher as form of payment. Return error if any offers other than flight offers are passed in e-voucher payment section. 76H Unable to process requested option NDC_ORDERCREATE_9100 - Unable to process as only flights can be purchased using e-vouchers.

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