Offer Management | Order Management
- Confirm Held Booking
- Add extras to Order
- Retrieve Orders
- Cancel & Refund Order
- Change Order
- Disruption Handling
We offer a fare guarantee for eligible products/agents/markets
Fare Guarantee for agent fares
We accept different forms of payments
Debit Cards
Credit Cards
IATA BSP Special Cash
ARC Special Cash
3D Secure 1.0
E-Vouchers for flights
Residual Value Vouchers for flights
Add seats to a booking
Free or paid seat reservation for British Airways Mainline flights
Ability to hold a seat for 24 hours
Change seats for British Airways mainline flights
Purchase additional bags
Purchase additional hold baggage allowance for British Airways Mainline flights (10 bags per passenger per O?D)
Add special meals or paid meals
Add free special meals for all BA mainline flights
Purchase paid meals for LHR departing longhaul flights
Retrieve Order Details
Retrieve Bookings based on Order reference (OrderRetrieve API)
Retrieve Bookings based on filter criteria (OrderList API)
Voluntary Cancel and Refund of a booking
Cancel and Refund bookings (up to 6 OD)
Cancel a held bookings (up to 6 OD)
Voluntary cancel previously purchased extras
Cancel and Refund meals and additional bags previously purchased
Cancel seats
NDC offers a cooling off period
24 hour cooling off period for instant purchase
Additional Cooling Off Period until 23:59 LT on day of ticketing held booking
Vouchers issuance instead of cash refund
Issuance of Future Travel Voucher
We offer a Price guarantee (Change Itinerary)
Offers stored for 30 mins and price is guaranteed for 15 minutes from OfferPrice response
Voluntary itinerary changes for ticketed bookings
Change date & time or upgrade cabin of the itinerary – Maximum 2 O&Ds
Voluntary itinerary changes for un-ticketed bookings
Change date & time of un-ticketed bookings (maximum 6 O&Ds)
Change fare flexibility at the itinerary level for un-ticketed bookings i.e. change from Restricted to Flexible
Change / Add passenger details
Addition of APIS information
Modification of contact and FQTV details
Name correction of maximum 3 characters
Split an Order
Split a ticketed or un-ticketed order (un-flown or part-flown to enable other supported servicing options for different pax
Additional Services
Waivers and Favours ( Refund Fee, Full Refund, Change Fee, TTL Extension) for eligible agents
Commission for eligible markets and agents
We accept different forms of payments
Debit / Credit / Lodge Cards, ARC / BSP Cash
Involuntary Change <72h to departure
Notification for ticketed bookings (Schedule Change/Cancellation/Rebooking)
Un-flown / Part flown journeys
BA Prime Flights
Accept change
Change Booking (up to 2 OD)
Cancel and Refund (up to 6 OD)
Involuntary Change >72h to departure
Notification for ticketed and un-ticketed bookings (Schedule Change / Cancellation / Rebooking)
Unflown / Part flown journeys
BA Prime + Codeshare flights
Accept change
Change Booking (up to 2 OD)
Cancel and Refund (up to 6 OD)
