Offer Management | Order Management

We offer a fare guarantee for eligible products/agents/markets

Fare Guarantee for agent fares


We accept different forms of payments

Debit Cards

Credit Cards

IATA BSP Special Cash

ARC Special Cash

3D Secure 1.0

E-Vouchers for flights

Residual Value Vouchers for flights

Add seats to a booking

Free or paid seat reservation for British Airways Mainline flights

Ability to hold a seat for 24 hours

Change seats for British Airways mainline flights


Purchase additional bags

Purchase additional hold baggage allowance for British Airways Mainline flights (10 bags per passenger per O?D)


Add special meals or paid meals

Add free special meals for all BA mainline flights

Purchase paid meals for LHR departing longhaul flights

Retieve Order Details

Retrieve Bookings based on Order reference (OrderRetrieve API)

Retrieve Bookings based on filter criteria (OrderList API)

Voluntary Cancel and Refund of a booking

Cancel and Refund bookings (up to 6 OD)

Cancel a held bookings (up to 6 OD)


Voluntary cancel previously purchased extras

Cancel and Refund meals and additional bags previously purchased

Cancel seats


NDC offers a cooling off period

24 hour cooling off period for instant purchase

Additional Cooling Off Period until 23:59 LT on day of ticketing held booking


Vouchers issuance instead of cash refund

Issuance of Future Travel Voucher

We offer a Price guarantee (Change Itinerary)

Offers stored for 30 mins and price is guaranteed for 15 minutes from OfferPrice response


Voluntary itinerary changes for ticketed bookings

Change date & time or upgrade cabin of the itinerary – Maximum 2 O&Ds

Voluntary itinerary changes for un-ticketed bookings

Change date & time of un-ticketed bookings (maximum 6 O&Ds)

Change fare flexibility at the itinerary level for un-ticketed bookings i.e. change from Restricted to Flexible


Change / Add passenger details

Addition of APIS information

Modification of contact and FQTV details

Name correction of maximum 3 characters


Split an Order

Split a ticketed or un-ticketed order (un-flown or part-flown to enable other supported servicing options for different pax


Additional Services

Waivers and Favours ( Refund Fee, Full Refund, Change Fee, TTL Extension) for eligible agents

Commission for eligible markets and agents


We accept different forms of payments

Debit / Credit / Lodge Cards, ARC / BSP Cash

Involuntary Change <72h to departure

Notification for ticketed bookings (Schedule Change/Cancellation/Rebooking)

Un-flown / Part flown journeys

BA Prime Flights

Accept change

Change Booking (up to 2 OD)

Cancel and Refund (up to 6 OD)


Involuntary Change >72h to departure

Notification for ticketed and un-ticketed bookings (Schedule Change / Cancellation / Rebooking)

Unflown / Part flown journeys

BA Prime + Codeshare flights

Accept change

Change Booking (up to 2 OD)

Cancel and Refund (up to 6 OD)