Background

As of today, British Airways offers selected agents the option to hold a booking for a period of time prior to ticketing, using British Airways distribution capability. This allows customers time and flexibility to confirm travel plans prior to payment and ticketing. In certain instances, customers have a requirement to change one or more O&D of the itinerary prior to ticketing.

For example, a corporate customer may need to take an early flight to attend a meeting. Today, British Airways NDC does not support the capability to service an unticketed booking. As part of this project British Airways aims to further enhance its NDC functionality to allow agents the capability to service an unticketed or ‘held’ booking.

Objective

To enhance existing NDC servicing APIs to allow agents to service one or more segment of an unticketed or ‘held’ booking while retaining the original PNR reference and inventory of the unchanged segment.

Scope

Enable the servicing of an unticketed or ‘held’ booking via NDC API’s for both instant and hold scenarios.

Servicing Parameters considered in scope:

Minimum Viable Product

  • Date & Time

Backlog Items

  • Flexibility
  • Fare Type
  • Cabin

 

These are the planned features for Servicing of Held (unticketed) booking

  • Feature Name: SHB1 - Change Date/Time at O&D Level and purchase tickets for a Held (unticketed) Booking

    Feature
    Ability to change the date and time of an unticketed booking and pay for it (instant purchase)
    MVP
    Yes
    Problem Statement
    Seller not able to amend the Held (unticketed) booking
    Feature Hypothesis
    Seller will be able to change the date and time of one or more origin and destinations on an unticketed booking and pay for it (instant purchase) without cancelling and starting over again.
    Acceptance Criteria

    1. Allow change date and time for up to 6 origin and destinations

    2. Retain the inventory in the same cabin for the unchanged origin and destinations (flight segments) i.e. originally booked cabin should be retained

    3. Return cheapest available fare for the whole itinerary (including the unchanged origin and destinations)

    4. Return fare product upsell for the unchanged O&Ds

    5. Return both fare product upsell and cabin upsell for the O&Ds being changed

    6. Return offers on the same fare product or higher for the O&Ds being changed and unchanged e.g. if I have originally booked a “Bag” fare then the new offer should not return “No Bag” fare

    7. Return offers on the same or higher cabin for the O&Ds being changed e.g. if the originally booked cabin is Premium Economy then the new offers should not return Economy cabin

    8. Retain the leisure fare type when changing the date and time of the origin and destination e.g. if the agent has held a “Contract Bulk” fare then then new offer should only return “Contract Bulk” offers

    9. Retain the original fare type when they shop for the new offer e.g. if they originally created the booking with the Negotiated fare then the new offer should only return negotiated fares

    10. Allow agents to book the new itinerary and pay for it in the same transaction

    11. Apply commission for the new itinerary (if applicable) and issue tickets

    12. All ancillaries (free seat or free meal or held paid seat) on the flight segments being changed or not changed will be lost

    13. Do not allow fare type change i.e changing from Negotiated fare to Non-Negotiated fare and vice versa

    14. Do not allow change of leisure fare product i.e changing from Tour Operator fare to Contract Bulk fare

    15. Do not allow origin and destination change e.g. changing the O&D from LHR-JFK to LHR-BOS

    16. Do not allow cabin upgrade request

    17. Do not allow change of fare preference i.e changing from flexible fare to restricted fare

  • Feature Name: SHB2 - Change Date/Time at O&D Level and Hold a Held (unticketed) Booking

    Feature
    Ability to change the date and time of an unticketed booking and hold it (pay for it later).
    MVP
    Yes
    Problem Statement

    Seller not able to amend the Held (unticketed) booking.

    Feature Hypothesis

    Seller will be able to change the date and time of one or more origin and destinations on an unticketed booking and pay for it later without cancelling and starting over again.

    Acceptance Criteria

    1. Allow change date and time for up to 6 origin and destinations

    2. Retain the inventory in the same cabin for the unchanged origin and destinations (flight segments) i.e. originally booked cabin should be retained

    3. Return cheapest available fare for the whole itinerary (including the unchanged origin and destinations)

    4. Return fare product upsell for the unchanged O&Ds

    5. Return both fare product upsell and cabin upsell for the O&Ds being changed

    6. Return offers on the same fare product or higher for the O&Ds being changed and unchanged e.g. if I have originally booked a “Bag” fare then the new offer should not return “No Bag” fare

    7. Return offers on the same or higher cabin for the O&Ds being changed e.g. if the originally booked cabin is Premium Economy then the new offers should not return Economy cabin

    8. Retain the leisure fare type when changing the date and time of the origin and destination e.g. if the agent has held a “Contract Bulk” fare then then new offer should only return “Contract Bulk” offers

    9. Retain the original fare type when they shop for the new offer e.g. if they originally created the booking with the Negotiated fare then the new offer should only return negotiated fares

    10. Allow agents to book the new itinerary and pay for it later if the fare rule CAT 5 allows for it (i.e. as per the payment time limit)

    11. Advise agents that any ancillaries (free seat or free meal or held paid seat) on the flight segments being changed or not changed will be lost

    12. Do not allow fare type change i.e changing from Negotiated fare to Non-Negotiated fare and vice versa

    13. Do not allow change of leisure fare product i.e changing from Tour Operator fare to Contract Bulk fare

    14. Do not allow origin and destination change e.g. changing the O&D from LHR-JFK to LHR-BOS

    15. Do not allow cabin upgrade request

    16. Do not allow change of fare preference i.e changing from flexible fare to restricted fare